Shipping & Returns

Canada Post Expedited Shipping for orders within Canada should arrive within 5-7 business days of ordering. It takes 1 business day to process, and approximately 2-3 days to arrive to you.

Shopping from outside of Canada? Click HERE to purchase from our International site. 

Returns 
You may return your new, unopened product sold and fulfilled by 8 Faces within 30 days of shipping date for a full refund. We add a restocking fee of $10.00 to your returned purchased and do not include shipping fees.  

Unfortunately, at this time we cannot accept returns on used or opened items. We'll also pay the return shipping costs if the return is a result of our error. We will not return items or products that have been used or damaged by any outside parties of 8 Faces. 

If you purchased your item at a store, each store has its own return policy. Returns for purchases made in a retail location or online store other than 8 Faces may not be returned to us.

Returns Policy Overview
You may return new, unopened products sold and fulfilled by www.8facesbeauty.com within 30 days of shipping date for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just contact us at info@8facesbeauty.com and we will guide you through the process and supply you with a return mailing label you can print out if return is our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, you may receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 - 10 business days), the time it takes us to process your return once we receive it (3 - 5 business days), and the time it takes your bank to process our refund request (5 - 10 business days). We will contact you via e-mail of your refund once we've received and processed the returned item. 

Exchanges
If you received a faulty item and need to exchange it for the same item, please contact info@8facesbeauty.com to request a replacement. We are not responsible for lost, missing or stolen packages. An investigation will be launched with the courier service on behalf of shipper and receiver to see if a claim can be made.

*Please note that it takes us 3-5 business days to process returns once we have been notified by our Customer Service Team. You can obtain the status of your return by contacting us by email: info@8facesbeauty.com